INFO

ABOUT

DEPOT by Devise is a retail-arm of Devise brand, carrying Devise goods with some other selected Malaysian brands; the underdogs and non-bullsh*t brands so to speak, to cater your needs of good quality homegrown products.

Devise brand has been alive and breathing since 2002 while retail-arm DEPOT by Devise started kick-off back in 2011. Old is gold yeah?

Contact: [email protected]

Connect with us: Instagram/ Facebook/ Twitter

SHIPPING RATES

Domestic
Shipping costs depend on the weight of the order. All Malaysian(East/West) orders shipped via either J&T Express or Poslaju National Courier service and are insured and trackable. Customers can always calculate shipping estimation during the checkout process. (Within Malaysia(East and West),  Trackable, 2-5 business days)

International
All international orders shipped by Pos Malaysia registered air parcel and trackable. Customers can always calculate shipping estimation during the checkout process. If you insist to use other courier services(DHL or FedEX), please contact us via e-mail for arrangement. If you country is not in the list, kindly e-mail us at [email protected] for assistance. For any further assistance or individual requests, please do not hesitate to contact us via e-mail.

PRIVACY POLICY

General information
DEPOT by Devise is an online store under Devise clothing brand. Thus all DEPOT by Devise contact details such as e-mail ending with ‘deviseclothing.com’. Any access or use of DEPOT by Devise or www.depotbydevise.com signifies your consent to the following terms and conditions. Prior to taking any legal or action otherwise, please contact us at DEPOT by Devise to notify us of the nature of the query. DEPOT by Devise will not accept any returns delivered to us without written communication and agreement prior to the return to us.

Payments and Charges
We accept payments via online banking system; FPX, Visa or Mastercard Debit or Credit card via payment-gateway service managed by 'senangPay'. We also accept payments made through PayPal, the most trusted internet payment processing company. For further information on using  any of the services, you can submit your enquiries to [email protected]. Only please be concerned that there are a standard fee charged for each transaction via PayPal. DEPOT by Devise reserves the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistake(s). If there is a mistake, you will be notified via email before the product(s) are dispatched to you. Shipping charges are not included in the price of the product. Shipping charges are determined by the weight of your order in total cost. Orders will be accepted via email for all merchandise. When an order is placed on www.depotbydevise.com or www.depotbydevise.com/store, you will receive an email confirming the order and the billing details of the order once payment is confirmed. The order acceptance will be when the funds have been received and the product(s) have been dispatched to you. In some cases when items of heavy weight or irregular size are ordered, additional shipping charges may apply. In these cases, customers will be notified via email and asked to pay additional shipping and handling charges. When ordering goods from DEPOT by Devise, for international deliveries you may be subject to import duties and/or taxes, DEPOT by Devise is not responsible for any charges that are incurred from customs/duties whatsoever. Any additional charges for customs clearance are considered outside of our control and DEPOT by Devise cannot predict the value of what these charges may be. For further information on custom and excise policies in your country, please contact your local customs office.

Returns and Exchanges
DEPOT by Devise will not accept any returned merchandise without prior written communication and agreement. All items that may be authorized to be returned to DEPOT by Devise can be done so with proof of purchase within 14 days from original shipment date. In store credit will be provided, NO REFUNDS whatsoever. All sale items and discounted merchandise are FINAL SALES. DEPOT by Devise does not accept or resume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended for customers to use an appropriate carrier with a tracking or trace system. All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customers responsibility. In the case of an exchange the seller will be required to pay an additional re-shipping fee. It is the sellers responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered in tact, unworn and in original purchased condition (with all tags still attached). If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.

Shipping Information
Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination. Once a package is shipped, we have no control over how long it will take to arrive. We also have no control over whether or not your package is delayed in your country’s customs office. By placing an order with us, you accept the risk that your package may be delayed during shipment for these reasons.

Lost or Damaged Items
You understand and agree that DEPOT by Devise shall not be liable for any direct or indirect damages done by any of the services we provide. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. DEPOT by Devise will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. Please note that international orders are shipped via regular airmail and do not come with a tracking number. We do not assume any responsibility for lost packages.

Security
Purchases made through the DEPOT by Devise Online Store are secured through 'senangPay' payment-gateway that offers transaction via online banking system; FPX, Visa or Mastercard Debit or Credit card. Other online payment accepted is PayPal. All personal and credit card information transmitted are handled by senangPay and PayPal’s secure connection. All personal contact information transmitted to us will not be shared, sold or solicited. If you have questions regarding these terms, please contact us anytime.